DISCLAIMER

Please note transactions through Rachel Hearne Ltd, operating as Rachel Hearne Jewellery, Rachel Hearne Jewellery School are bound by these Terms and Conditions. Please read our Terms and Conditions carefully before ordering goods, booking a class or bespoke service.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from the moment they are posted on the website and it is your responsibility to check the terms and conditions each time you use this website and your continued use of the website will signify your acceptance of our latest terms and conditions.

The content of Rachel Hearne website and all information given to you by Rachel Hearne Jewellery School is for your personal use and information only not to be republished or shared.

Rachel Hearne Ltd is not liable for any use of the website or reliance on the content, nor are they liable if the website is unavailable for any reason.

Registered address: Rachel Hearne Ltd |7-11 Glassworks | Lancaster | LA11NZ

Limited Company Number:

TERMS & CONDITIONS

Rachel Hearne Ltd terms and conditions are subject to change at any time for reasons including, but not limited to, changing government advice and regulations.

BESPOKE SERVICES

Once an order for bespoke jewellery has been placed and deposit paid, this is an acceptance of our terms and conditions below.

Bespoke commissions deposit cannot be refunded once a design has begun being manufactured.

Changes made to a bespoke order after acceptance of specifications and deposit are subject to further charges.

If the customer has provided the incorrect ring size Rachel Hearne Jewellery will not be responsible for costs of resizing. A consultation appointment is recommended to avoid any issues.

Customer accepts risk that personal jewellery left in the care of Rachel Hearne Jewellery could be potentially damaged when being repaired or refashioned although great effort is made to avoid such occurrence.

Customer accepts risk of potential breakage to any gemstones they provide for a bespoke service although great effort is made to avoid such occurrence.

No refunds will be given on any bespoke piece of jewellery at any time.

Please see our FAQ on bespoke commissions for more details on the process.

COURSES

Once a course is booked this is an acceptance of our terms and conditions below. We do not offer refunds on courses.

Cancellations by you

Cancellations more than 4 weeks prior to course start

If you contact us more than 4 weeks prior to the workshop date, you can transfer to another workshop, subject to availability and any balance due. Alternatively, we can issue you with a credit that must be used within that calendar year. In both instances a 20% admin fee will be payable.

Cancellations less than 4 weeks prior to course start

If you are unable to attend your course with less than 4 weeks’ notice, your payment is non-refundable and non-transferable. However . . .

If we manage to re-sell your place within 4 weeks of the course date, we will issue a credit of 80% of your course fee, that can be used towards another workshop taking place within a calendar year.

You may also consider finding someone else to take your place. You must inform us of the name change and give contact details of new booking immediately so we can send out our terms and conditions and further information for the course.

Cancellation by us

In the unlikely event that a workshop is cancelled the class will be rescheduled giving the students as much notice as possible. Where the workshop cannot be rescheduled, we will transfer you to a workshop of the same value or issue you with a course credit that you may use towards any other course of interest.

Rachel Hearne Jewellery School is not responsible for any loss of travel costs due to cancellations.

COURSE H&S

Rachel Hearne Ltd and Rachel Hearne Jewellery School will not be held liable for any accidents as a result of failure to follow safety instructions or studio safety rules.

Rachel Hearne Ltd and Rachel Hearne Jewellery School will not be held liable for a student contracting a communicable illness or disease from attendence. By attending any course the student accepts all risks.

Rachel Hearne Ltd and Rachel Hearne Jewellery School reserves the right to ask a student to leave the premises permanently without a refund if they have breached safety instructions or studio safety rules.

Please see our FAQ Courses for more details on Health and Safety.

PAYMENTS

All payments conducted through Rachel Hearne Ltd, Rachel Hearne Jewellery or Rachel Hearne Jewellery School will not be liable for any delay or non-delivery of your order or course booking if the issuer of your payment card refuses to authorise payment. We reserve the right to cancel your order.

PRODUCTS

Rachel Hearne Ltd or Rachel Hearne Jewellery will have no liability for items said to be damaged/faulty on delivery if not notified within 2 working days of delivery with accompanying images of condition. Faulty items will be subject to inspection. If fault is deemed to be due to faulty manufacture the item will be repaired or replaced at no cost to customer.

Rachel Hearne Jewellery will have no liability for items damaged though normal wear or any mistreatment. If item is inspected and deemed to be damaged from wear and tear or any mistreatment a quote for repair can be arranged.

Rachel Hearne Jewellery will have no liability for any allergy to any jewellery product. All our products are fully hallmarked according to UK law.

GIFT VOUCHERS

Rachel Hearne Ltd, Rachel Hearne Jewellery and Rachel Hearne Jewellery School will not be responsible for lost, damaged or unwanted gift vouchers.

Rachel Hearne Ltd, Rachel Hearne Jewellery and Rachel Hearne Jewellery School issued gift vouchers are valid for 12 months from date of issue. Gift vouchers cannot be exchanged for cash, or used after their expiry date.